Refund and Cancellation Policy

You can cancel your subscription at any time in your account, in the “Subscription” section. Contacting support is not required.

After cancellation, access to the paid plan and its credits remains available until the end of the current paid period, while automatic renewal and further charges are disabled.

When the paid period ends, access to paid features stops and any unused credits are forfeited.

Refund requests for an unused period are reviewed individually. Conditions:

• the request is submitted within 14 days of payment;
• the credits granted under the paid plan have not been used;
• there is no indication of a breach of the Terms of Service by the user.

If part of the credits has already been spent, the service is considered partially rendered. In that case a partial refund may be issued, less the value of the credits actually used, or the refund may be declined — the decision is made after reviewing the request.

Requests are processed within 10 business days. Refunds are issued using the same payment method and instrument used for the original payment, through the Lava payment service (lava.top). Crediting time depends on the issuing bank and usually takes 3 to 14 business days.

BASIC is a one-time purchase: access and credits are granted automatically right after a successful payment, and no automatic renewal applies.

Since the service is delivered immediately, the BASIC plan is non-refundable once the access has been used (the first sign-in with active access or the first credit spend).

If the access was paid for but never used, a refund is possible when requested within 14 days of payment under the conditions of section 2.

Send an email to dt89037909063@gmail.com with the subject “Refund”. Please include:

• the email address of your Glassgo account;
• the plan name and the selected period;
• the date, amount and currency of the payment;
• the order ID or the Lava payment receipt;
• the reason for your request.

We reply to the email address the request was sent from. You can also ask refund questions by phone at +7 903 709 90 63.

This policy is an integral part of the Terms of Service.

• Provider: Tsyrlin Daniel Dmitrievich
• Status: Self-employed taxpayer under the Professional Income Tax (NPD), Russia
• TIN: 760311202790
• Address: Moscow, Russia
• Email: dt89037909063@gmail.com
• Phone: +7 903 709 90 63